Returns & Exchanges
365 DAYS TO TRY YOUR BIKE AND SEE IF YOU LIKE IT. RETURN IT ANY TIME WITHIN THE FIRST YEAR. SEE BELOW FOR DETAILS
All returns should be sent to:
Firmstrong Bike Co
Attn: Returns Department
1504 W 228th St. Unit B
Torrance, CA 90501
A Firmstrong Bike Co Return Form must accompany all returns: Return Merchandise Form
Please print out Return Merchandise Form, fill out thoroughly and include in box with item(s) being returned so we can process your return as efficiently as possible.
PLEASE READ ALL INFORMATION BELOW CAREFULLY PRIOR TO RETURNING MERCHANDISE
365 Day Return Policy
Products can be returned up to 365 days after receiving them, after 365 days no product is eligible for return. Customers are responsible for paying the return shipping cost for any item(s) they wish to return. The customer can choose the shipping carrier to mail back their return unless they would like Firmstrong Bike Co to schedule a pick-up of their items to be returned. There is an $8.00 fee in addition to the return shipping cost if the customer would like Firmstrong Bike Co to schedule a pick-up of the return. (Please email firstname.lastname@example.org if you would like us to schedule a pick-up of your return.) We are not liable for merchandise that does not reach our return department. Every return must include your Order ID or Order Number, Last Name, Item Being Return, and the Reason for the Return. When we receive the items, the customer will be credited the original cost of the item plus any tax. The original shipping cost for the order will not be refunded. Returns are also subject to additional fees, please see below for more information. We will notify you via e-mail of your exchange status once we have received and processed the item to be returned.
For all bicycle returns the customer is responsible for all costs associated with the return of the bicycle, including packaging and shipping costs. All unopened bicycle returns that are sent back to us and received in mint condition will not be subject to any restocking fees. However, any unopened bicycle that is returned and is damaged may be subjected up to a 50% restocking fee. The customer will be credited the price they paid for the bicycle(s) minus any applied restocking fees. For all opened bicycle return(s) that have been assembled and then disassembled and repacked, the customer is responsible for the return shipping plus any packaging materials that may be necessary to repack the bike. In addition, the returned bicycle(s) may be subject up to a 50% restocking fee if the bicycle is damaged or shows wear and tear. Customer will be credited the price they paid for the bicycle(s) minus any applied restocking fees.
Any bicycle returned after 30 - 89 days from the date of receiving it will be subjected to a 10% restocking fee. This is in addition to any stocking fees that may be charged for damage to the bicycle.
Any bicycle returned after 90 - 179 days from the date of receiving it will be subjected to a 20% restocking fee. This is in addition to any stocking fees that may be charged for damage to the bicycle.
Any bicycle returned after 180 - 365 days from the date of receiving it will be subjected to a 30% restocking fee. This is in addition to any stocking fees that may be charged for damage to the bicycle.
EXCHANGESWe process our exchanges as new orders. In order to make an exchange, follow the steps of returning an item. Once we receive the item and credit your account accordingly, simply place a new order online or by phone, for the item you wanted to exchange for.X